Release notes

The recently released Smart Tips feature is now easier to access than ever, when viewing a reservation on the Timeline or in the Reservation overview via the Smart detail window. Note: This feature is only available for properties with a Pro or Enterprise subscription.

Your team can view valuable information, such as reservation notes, past stays, and preferences readily from the Timeline, as well as within the guest profile. This makes it easier for you to personalize each guest’s experience.

What’s new:

• Expanded access to Smart Tips: Instantly view guest insights from more places, including the Smart detail window and the guest profile. 
• Improved efficiency: Reduce time spent searching for insights; empower your team with the right information when they need it.
• Upsell opportunities: Uncover personalized upgrade suggestions, such as spa treatments and other services, based on guest preferences. 

We can’t wait to hear how Smart Tips help you deliver exceptional service. Share your feedback in the comments below or click on the emojis!