Improvement
03/12/2025
🔁 Now ask only guests with unpaid bookings for a payment card during online check-in.
Some guests don’t complete online check-in because they’re asked to enter a payment card—even when their accommodation is already paid for or booked under a corporate account.
Now, you can choose not to ask guests booking with certain rate groups for payment details during online check-in, such as:
- Corporate stays where the company handles all charges.
- Fully prepaid bookings where no extra charges, such as minibar can apply.
- Properties that don’t require a card on file can check in guests without it.
This ensures completed online check-ins through a smoother, more flexible guest experience.
What’s new:
- No unnecessary payment steps: Guests who have already paid or don’t need a card on file are not asked for one, helping reduce online check-in drop-offs.
- More control: Configure this setting at the rate group level, with extra customization for rate-level exceptions if you’re on Pro or Enterprise subscription.
Ready to set it up? Check out the new help guide to learn how to adjust your settings.
Tried it already? Let us know what you think—or just drop a like! 😊
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