Release notes

Peak season is approaching, and well-trained teams handle it better. Teams that complete Mews University learning paths spend 50% less time resolving issues. Fewer billing corrections, smoother daily operations, and more time focused on guests.

Employees trained on Mews University vs. untrained employees — what our data shows:

• Trained properties completed key onboarding tasks 3.8 days faster on average

• Average upsell counts per trained property increased by 22.96% (when we compared pre- and post-training on Mews University)

• 1.2x higher property security score

What's available:

Role-based learning paths are available for your core operational teams:

• Front Office Agent — EN | FR | DE | ES | NL

• Front Office Manager — EN | FR | DE | ES | NL

• Reservations Agent — EN | FR | DE | ES | NL

• Reservations & Revenue Manager — EN | FR | DE | ES | NL

Each learning path is built around the day-to-day tasks your team performs.

🧠 What you and your employees achieve:

• Cut issue resolution time: Teams that complete their learning path spend 50% less time resolving issues — fewer escalations and fewer corrections.

• Reduce billing errors: Understand the full billing workflow so common mistakes don't become costly fixes.

• Deliver a consistent guest experience: Confident staff handle guest requests smoothly throughout every stay.

• Build team confidence ahead of peak demand: Give your team the foundation they need before the busy season starts.

• Work smarter: A stronger understanding of Mews means your staff prevents problems before they happen.

🌍 Language: English, French, German, Spanish, Dutch

👥 Who is this for? Front Office Agents, Front Office Managers, Reservations Agents, and Reservations & Revenue Managers.

Select your language from the links above, or log in to Mews University and search for your role to get started.

Have suggestions for future courses? Drop a comment or react with an emoji! 🚀