Release notes

We transformed the Guest Portal! With this upgrade, guests can enjoy an improved, mobile-friendly check-in experience, while you can explore more ways to boost guest satisfaction and revenue.

No more busy screens. Now, with the new layout, your guests can check in at their convenience, inform you about their dietary requirements, explore upgrade options, while they overview their reservations.

What’s new:

• Redesigned check in flow: A simpler, mobile-friendly design with new features like digital key access and automatic saving. Guests can now check in at their own pace.
• New guest registration fields: Configure your check in form settings to collect dietary requirements, car registration numbers and full telephone numbers with country codes to save valuable time for your staff.
• Space upgrades: Turn on the space upgrade option to boost your revenue and let guests make their stay a little more special.
• Dynamic homepage: Key information about their stay is available to guests when they need it, including a summary and timeline of all their reservations.
• Trip overview and multi-function online check-in: Guests can view and check in to all their reservations, for example, room, parking, meeting rooms, in one place.
• Property-centric: Guests can no longer see any bookings in properties from other chains in the same portal.

You can learn more about how to set up online check-in here.

Excited about the launch? Here is a community post which explains how to drive online check-ins and unlock upselling opportunities.