Release notes

Guests can now take a verification photo or scan their ID during kiosk and online check-in to confirm their identity. What used to mean waiting in line or managing third party apps now just takes a moment. Set up either option, or both to give guests a fully independent check in process without compromising on security.

Note:

• You need to have the “Advanced Guest Experience” as part of your contract to use guest ID scan and photo verification.

• This feature is optional, ensure you use it in compliance with your local applicable data protection laws.

What’s new:

• Total customization: Choose which ID types you want to request, from which guests and whether to store them in the guest profile.
• Faster, smoother check ins: ID scans autofill the guest’s check in form, which means no typing, no third party apps and no delays.
• Full data control: Decide how long to keep ID scans and verification photos after check out.
• Increased security: Reduce fraud, chargebacks and security risks by confirming identities without slowing down check in.

With easier guest verification you can free up your front desk staff for more important tasks.

Learn more about how to set it up in this article.

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