Flexible open-bill corrections for a faster, error-free checkout experience.
Introducing a more efficient, reliable, and transparent way to handle bill adjustments.
Experiencing delays and errors during checkout due to bill disputes and corrections is a common frustration for hotel guests and staff. The traditional process has been unmanageable, prone to difficulties, and time-consuming, often leading to a negative last impression for guests.
With flexible open-bill corrections, Mews simplifies and accelerates the bill-correction process. Now, users can effortlessly edit or remove items directly on the Billing screen. This feature provides a cleaner final bill presentation and captures the reason for each correction, ensuring compliance and traceability.
What's new:
- Simplified bill-corrections: Easily remove or edit the price and quantity of products directly from the items in the bill.
- Reason for correction: Capture the reason for each correction, enhancing audit capabilities.
- Clearer bill presentation: Adjusted items are eliminated from the original bill, ensuring clarity and accuracy for the guest.
- Dedicated corrections counter: Mews automatically creates a counter posting for corrected items, guaranteeing compliance with accounting principles.
- Enhanced tracking: After an employee makes a correction, staff can view the details and locate associated bills on the customer Dashboard. Trace all changes in the bill and order item action logs for improved oversight and fraud prevention.
User benefits:
- Enhanced staff efficiency: The new process streamlines bill-corrections, saving valuable time during checkout.
- Reduced errors and training time: The intuitive correction process minimizes mistakes and shortens the learning curve for new staff.
- Compliance and accuracy: Enhanced compliance with accounting standards and fewer data discrepancies between Mews and accounting software.
- Operational transparency: Enhanced tracking of bill adjustments for better operational oversight and increased trust from guests.
Learn more:
Discover how to edit a single item in an open bill here or learn how to remove a single item from an open bill here.
We're eager to hear your about thoughts and experiences with this update. Comment or use the emojis below! Your input is invaluable in our continuous effort to improve your Mews experience.
