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Release Notes

  • Coming soon

    • Online check-out will be available soon—give your guests the gift of a smoother departure!
  • February 28, 2020

  • A new way to see your chargebacks.

    We added a report that's dedicated solely to chargebacks and chargeback reversals. Give it a try to see all your dispute details.

  • February 20, 2020

  • With D-Edge, easily spot new reservations for loyalty members.

    If your guest adds loyalty program info when booking their stay, D-Edge will send it to Mews—you'll see it as a note in the reservation module:

    And their loyalty code number will be added to their customer profile:

  • February 19, 2020

  • Tasks automatically attached to reservations after settlement failure.

    When settlement fails and you have Create settlement task enabled in your rate group settings, a task will be created to remind you to collect payment. Now, the task is also automatically attached to the reservation. When checking your tasks list, just click this icon to open the connected reservation:

    Or view connected tasks from the reservation module:

  • Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.

    You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.

  • February 10, 2020

  • Tasks and reservations, together at last.

    Connect your tasks and reservations to a) make it easier to communicate guest requests across multiple departments, and b) improve the visibility of your tasks. You can either attach a reservation when you create a task, or create a task directly from the reservation module. Try it now to see how you can streamline your operations!

  • Join the public beta for daily product consumption!

    You can now create products that are charged and posted per-night—for example, you can create a breakfast product that is consumed daily (instead of at the end of the stay). Just choose Daily in the Posting field when you create a new product.

    Note: This is a public beta, so reach out to our support team if you have any feedback! Your current products won’t be consumed per-night until we’ve updated them on our side—your account manager will be in touch with more details in the coming weeks.

  • January 9, 2020

  • Automatic tasks for channel manager errors.

    When you have a channel manager error, a task to resolve it will be automatically created. If you want tasks to be automatically assigned to a specific department, assign a Responsible department in your channel manager settings. If not, leave the field blank—tasks won't be assigned to anyone, but they will appear on the Dashboard for every employee to see.

  • January 8, 2020

  • Better visibility for online check-ins & check-outs.

    Over the next couple of weeks, we'll be working on making it clearer when guests have checked in or checked out online. If you see a reservation highlighted in green (on the timeline, in the reservation module, or anywhere you can check a reservation in), you'll know the guest checked in or out online.

    P.S. Stay tuned so you know exactly when online check-out will be released for everyone!

  • December 20, 2019

  • Take me to your Leaderboard.

    With the Leaderboard you can see how your property scores over 9 key metrics (and compare them to other Mews properties). Check it out now and see what you need to do to climb to the top!
  • December 18, 2019

  • Product rules for reservations with specific origins.

    You can now use product rules to automatically add or remove products from reservations depending on how they were booked—for example, if you want to offer a certain product to guests who book through a channel.