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Release Notes

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March 24, 2020

  • Customize your check-out invitation emails.

    Tailor the subject, headline, and body to suit your needs:

    This email can be customized in your mail templates:

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  • March 19, 2020

  • Precise reporting on COVID-19 related cancellations.

    When you cancel a reservation, you can use the new cancellation reason COVID-19:

    Then filter the Reservation report to see in-depth info about your COVID-19 related cancellations:

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  • March 9, 2020

  • Space categories are now unsynced when causing mapping errors.

    If you get a space category mapping error, the category won't be unmapped. Instead, you’ll see it marked in orange with “Unsynchronize”, meaning we’ve unsynced it so that you can contact your channel manager & quickly fix the issue. Once resolved, click on the space category name and tick Synchronized.

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  • March 4, 2020

  • Introducing online check-out! Cut the tedious administrative work for both your guests and staff.

    How a guest leaves your property is a choice that should be left up to them—that’s why we’re so excited to introduce online check-out.

    We tested this feature with a variety of properties (both big and small), and we've seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Set up online check-out and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

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  • February 28, 2020

  • A new way to see your chargebacks.

    We added a report that's dedicated solely to chargebacks and chargeback reversals. Give it a try to see all your dispute details.

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  • February 20, 2020

  • With D-Edge, easily spot new reservations for loyalty members.

    If your guest adds loyalty program info when booking their stay, D-Edge will send it to Mews—you'll see it as a note in the reservation module:

    And their loyalty code number will be added to their customer profile:

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  • February 19, 2020

  • Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.

    You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.

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  • Tasks automatically attached to reservations after settlement failure.

    When settlement fails and you have Create settlement task enabled in your rate group settings, a task will be created to remind you to collect payment. Now, the task is also automatically attached to the reservation. When checking your tasks list, just click this icon to open the connected reservation:

    Or view connected tasks from the reservation module:

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  • February 10, 2020

  • Tasks and reservations, together at last.

    Connect your tasks and reservations to a) make it easier to communicate guest requests across multiple departments, and b) improve the visibility of your tasks. You can either attach a reservation when you create a task, or create a task directly from the reservation module. Try it now to see how you can streamline your operations!

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  • Join the public beta for daily product consumption!

    You can now create products that are charged and posted per-night—for example, you can create a breakfast product that is consumed daily (instead of at the end of the stay). Just choose Daily in the Posting field when you create a new product.

    Note: This is a public beta, so reach out to our support team if you have any feedback! Your current products won’t be consumed per-night until we’ve updated them on our side—your account manager will be in touch with more details in the coming weeks.

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