August 7, 2020
The Before Start email is automatically sent to guests 48 hours before their reservation starts. It sends them to Navigator where they can check in online and save time at reception.
We've made a few changes to the email, so now you can:
Tip: You can also customize this email ✍️
Your customizable, customer-facing documents and instructions used to be scattered across Mews in various locations. Now they’re all in one place, making it easier for you to maintain them.
Find out now how to add or manage these documents:
August 6, 2020
Space categories have moved into your stay service settings. This means that any non-admin employees now need the configure services privilege to access and modify space categories. Make sure to update the privileges of all relevant employees 👍
URLs related to space categories will also change, so don't forget to update any bookmarks!
Note: Not sure where to find them? Just open the main menu, go to Settings and then Services. Choose your stay service and voilà.
July 16, 2020
Bonus: You definitely won’t need as many printed copies at reception 🌲🌳
July 9, 2020
Sending Mews a list of every product affected by a tax rate change, then waiting on us to do the update is a thing of the past. Now, when your local government announces a tax rate change that affects products, you can easily update the products yourself, in bulk, and with little to no help from Mews.
Plus, you can automatically apply the rate change to any open product postings consumed on or after the day the tax change goes into effect. 🙌
Note: Tax rate changes for nights, rates, and city tax will still need to be updated by Mews. Learn more about how Mews handles tax changes for these items.
July 7, 2020
July 2, 2020
Our fully-automated card reader just got a lot cooler. With the v400c model, you can connect your Operator kiosk to a terminal and let guests pay for their stay at check-in. No reception, no contact, no problem 💸 Order your terminal today.
P.S. Not using an Operator kiosk yet? It's completely self-service, and our software is totally free—all you need is a compatible tablet and some time to set it up. What are you waiting for?
June 25, 2020
Major win for international couples and roommates 💪
June 24, 2020
What your guests do with the extra time is up to them 😎
June 22, 2020
Set up online check-out today and join the growing number of properties that benefit from giving guests control over their departure experience.
Note: Online check-out is not yet available in Italy or Portugal—keep checking our release notes to find out as soon as it is.