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Release Notes

  • Coming soon

    • 24/7 check-outs with the Operator kiosk—save time and reduce contact for guests around the clock.
    • Automatically forward items from guest bills to company or travel agency bills.
    • Use the Commander housekeeping app to find guests and add products directly to their bills.
  • August 7, 2020

  • Improvements to the Before Start email—help guests check in faster and more efficiently.

    The Before Start email is automatically sent to guests 48 hours before their reservation starts. It sends them to Navigator where they can check in online and save time at reception.

    We've made a few changes to the email, so now you can:

    • Manually resend it: Previously, there was no option to resend this email—instead, you could send a similar email (“Check-in Invitation”). To make things simpler, we’ve removed the Check-in Invitation email and made it possible to manually resend the Before Start email 🙌
    • Add a QR code for faster check-in: You can enable an option that adds a QR code to the Before Start email.

    Tip: You can also customize this email ✍️

  • One place for your customer-facing documents.

    Your customizable, customer-facing documents and instructions used to be scattered across Mews in various locations. Now they’re all in one place, making it easier for you to maintain them.

    Find out now how to add or manage these documents:

    • Check-in and check-out instructions
    • Terms and conditions
    • House rules
    • Your privacy policy

    Note: If you host your T&Cs or privacy policy somewhere, you’ll still need to add the URLs in your stay settings.

  • August 6, 2020

  • Notice: Time to update employee privileges—space categories have moved!

    Space categories have moved into your stay service settings. This means that any non-admin employees now need the configure services privilege to access and modify space categories. Make sure to update the privileges of all relevant employees 👍

    URLs related to space categories will also change, so don't forget to update any bookmarks!

    Note: Not sure where to find them? Just open the main menu, go to Settings and then Services. Choose your stay service and voilà.

  • July 16, 2020

  • Add house rules to online check-in.

    Remove another layer of bureaucracy from arrival. Now you can inform guests about house rules before they check in and feel confident that they know what to expect (and what’s expected of them) during their stay. After check-in, we'll note on their digital registration card that they've been presented with your house rules policy.

    Bonus: You definitely won’t need as many printed copies at reception 🌲🌳

  • July 9, 2020

  • Tax rates changing? Update your products in an instant.

    Sending Mews a list of every product affected by a tax rate change, then waiting on us to do the update is a thing of the past. Now, when your local government announces a tax rate change that affects products, you can easily update the products yourself, in bulk, and with little to no help from Mews.

    Plus, you can automatically apply the rate change to any open product postings consumed on or after the day the tax change goes into effect. 🙌

    Note: Tax rate changes for nights, rates, and city tax will still need to be updated by Mews. Learn more about how Mews handles tax changes for these items.

  • July 7, 2020

  • Improve housekeeping efficiency with specific space assignments.

    Assign specific spaces or floors to housekeepers to:

    • Organize shifts that truly make sense for your property
    • Increase the efficiency of your team
    • Enable your housekeepers to do their best work with ease

    Tip: Using the Commander housekeeping app, housekeepers can see all spaces assigned to them and update a space's status from their phone.

  • July 2, 2020

  • Mews Terminal for kiosks. Now accepting payments at check-in.

    Our fully-automated card reader just got a lot cooler. With the v400c model, you can connect your Operator kiosk to a terminal and let guests pay for their stay at check-in. No reception, no contact, no problem 💸 Order your terminal today.

    P.S. Not using an Operator kiosk yet? It's completely self-service, and our software is totally free—all you need is a compatible tablet and some time to set it up. What are you waiting for?

  • June 25, 2020

  • Kiosk check-in now faster for groups with improved address selection.

    Checking in as a group can be tedious and time-consuming when each guest has to fill out their own registration card—especially for family members and companions who have the same address. Previously, guests could only quick-fill their address with a companion's if they were the same nationality. Now guests can select any address used by a companion—regardless of nationality—reducing friction and saving valuable time at check-in.

    Major win for international couples and roommates 💪

  • June 24, 2020

  • Say goodbye to printed registration cards 👋 Guests can complete and sign their cards in Navigator before arrival.

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. We’ll store the card on their customer profile in Mews, update any fields, and voilà—online check-in as it should be: contact-free, paperless, and completely online.

    What your guests do with the extra time is up to them 😎

  • June 22, 2020

  • Online check-out is now available in France and Spain! Enjoy safer, contact-free check-outs.

    With online check-out, guests can choose their check out time, close their own bills, and leave your property without waiting in lines or interacting with the front desk. Plus, housekeeping will be notified in real-time as soon as they go, increasing efficiency, cleanliness, and turnover. Learn more.

    Set up online check-out today and join the growing number of properties that benefit from giving guests control over their departure experience.

    Note: Online check-out is not yet available in Italy or Portugal—keep checking our release notes to find out as soon as it is.