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Release Notes

  • Coming soon

    • Automatically forward items from guest bills to company or travel agency bills.
    • 24/7 check-outs with the Operator kiosk—save time and reduce contact for guests around the clock.
    • Got a minibar service? Add products to guest bills right from the Commander mobile app.
    • Business intelligence straight from your PMS. Mews Analytics is here 🚀
    • In Germany—easily comply with the KassenSichV ordinance using our new integration. When enabled, all bills closed with cash are automatically recorded by an external TSE (technischen Sicherheitseinrichtung) and sent to the Federal Ministry of Finance.
    • Instead of manually searching for files you want to upload, just drag and drop them into Commander—and save a little time and sanity 🤪
  • September 17, 2020

  • Swiss properties—use our new integration to generate your monthly HESTA reports.

    With our new HESTA integration you can easily generate your monthly HESTA reports, pre-formatted according to the Swiss statistical office's requirements. All you need to do is connect to the integration (no need to configure an export schedule), and upload your monthly reports to the HESTA portal. 🧙‍♂️

  • September 10, 2020

  • Easily find out which restriction is blocking you from creating a reservation.

    Before, if a restriction blocked you from making a reservation, you’d have to manually go into your restriction settings and search for the one that was causing the problem.

    Now, you can click on the “Restricted” link to go directly to your restrictions, find out which ones are blocking you, and change them if necessary.

    It’s small, but we hope it helps ✨

  • September 8, 2020

  • Say sayonara to group bills with wacky accommodation prices 👋

    Previously, when a group booking was sent from your channel manager with products attached, the bill total was correct but nightly accommodation prices were slightly skewed 😓 This bug was fixed, so you no longer need to manually update group bills.
  • August 26, 2020

  • Let guests add select items to their bills during online check-out. 🧾

    If you’ve got a minibar or similar products and services, this is huge. Now, when guests check out online, they can claim and pay for any items they’ve already consumed (i.e., the stuff you’d normally have to ask about at reception)—so you can finally enjoy the contact-free perks of online check-out.

    All you need to do is choose which items guests should be able to independently add to their bills and set up your services accordingly. Then, during online check-out, your guests can add any missing products or services to their bills before they pay and go. ✈️

    Note: Even if you don’t have a minibar, you should make sure this feature is turned off for all services that guests shouldn’t claim—if you don’t, it may result in incorrect bills.

  • August 20, 2020

  • Notice: Time to update employee privileges—space features and space categories have moved!

    Space features and space categories have moved into your stay service settings. This means that any non-admin employees now need the configure services privilege to access and modify them. Make sure to update the privileges of all relevant employees 👍

    URLs related to space features and space categories will also change, so don't forget to update any bookmarks!

    Note: Not sure where to find them? Just open the main menu, go to Settings and then Services. Choose your stay service and voilà.

  • August 7, 2020

  • Improvements to the Before Start email—help guests check in faster and more efficiently.

    The Before Start email is automatically sent to guests 48 hours before their reservation starts. It sends them to Navigator where they can check in online and save time at reception.

    We've made a few changes to the email, so now:

    • You can manually resend it: Previously, there was no option to resend this email—instead, you could send a similar email (“Check-in Invitation”). To make things simpler, we’ve removed the Check-in Invitation email and made it possible to manually resend the Before Start email 🙌
    • It includes a QR code for faster check-in: A QR code is automatically added to every Before Start email, which can be scanned at reception. You can also disable this feature, if you want.

    Tip: You can also customize this email ✍️

  • One place for your customer-facing documents.

    Your customizable, customer-facing documents and instructions used to be scattered across Mews in various locations. Now they’re all in one place, making it easier for you to maintain them.

    Find out now how to add or manage these documents:

    • Check-in and check-out instructions
    • Terms and conditions
    • House rules
    • Your privacy policy

    Note: If you host your T&Cs or privacy policy somewhere, you’ll still need to add the URLs in your stay settings.

  • July 16, 2020

  • Add house rules to online check-in.

    Remove another layer of bureaucracy from arrival. Now you can inform guests about house rules before they check in and feel confident that they know what to expect (and what’s expected of them) during their stay. After check-in, we'll note on their digital registration card that they've been presented with your house rules policy.

    Bonus: You definitely won’t need as many printed copies at reception 🌲🌳

  • July 9, 2020

  • Tax rates changing? Update your products in an instant.

    Sending Mews a list of every product affected by a tax rate change, then waiting on us to do the update is a thing of the past. Now, when your local government announces a tax rate change that affects products, you can easily update the products yourself, in bulk, and with little to no help from Mews.

    Plus, you can automatically apply the rate change to any open product postings consumed on or after the day the tax change goes into effect. 🙌

    Note: Tax rate changes for nights, rates, and city tax will still need to be updated by Mews. Learn more about how Mews handles tax changes for these items.

  • July 7, 2020

  • Improve housekeeping efficiency with specific space assignments.

    Assign specific spaces or floors to housekeepers to:

    • Organize shifts that truly make sense for your property
    • Increase the efficiency of your team
    • Enable your housekeepers to do their best work with ease

    Tip: Using the Commander housekeeping app, housekeepers can see all spaces assigned to them and update a space's status from their phone.