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Release Notes

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  • Coming soon

    • Keep an eye on the tasks that matter most to your guests—soon you'll be able to create a task and attach it to a relevant reservation.
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  • January 9, 2020

  • Automatic tasks for channel manager errors.

    When you have a channel manager error, a task to resolve it will be automatically created. If you want tasks to be automatically assigned to a specific department, assign a Responsible department in your channel manager settings. If not, leave the field blank—tasks won't be assigned to anyone, but they will appear on the Dashboard for every employee to see.

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  • January 8, 2020

  • Better visibility for online check-ins & check-outs.

    Over the next couple of weeks, we'll be working on making it clearer when guests have checked in or checked out online. If you see a reservation highlighted in green (on the timeline, in the reservation module, or anywhere you can check a reservation in), you'll know the guest checked in or out online.

    P.S. Stay tuned so you know exactly when online check-out will be released for everyone!

    😍👍😃👏😞
  • December 20, 2019

  • Take me to your Leaderboard.

    With the Leaderboard you can see how your property scores over 9 key metrics (and compare them to other Mews properties). Check it out now and see what you need to do to climb to the top!
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  • December 18, 2019

  • Product rules for reservations with specific origins.

    You can now use product rules to automatically add or remove products from reservations depending on how they were booked—for example, if you want to offer a certain product to guests who book through a channel.

    😍👍😃👏😞
  • December 16, 2019

  • Track booking inquiries without blocking spaces.

    Got a customer who’s interested in staying over but needs more time to commit? You can now mark potential reservations as inquiries without booking up your spaces! Once they’ve made a decision, update the status in Commander.

    😍👍😃👏😞
  • December 13, 2019

  • Put the spotlight on your products in Distributor.

    You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you've got to offer!

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  • Show off more of your spaces in Distributor.

    You can now display multiple photos of each space category in the Distributor booking engine. Start adding your images to let potential customers see more of what you have to offer.

    P.S. Now available on desktop and mobile.

    😍👍😃👏😞
  • December 10, 2019

  • Different threads for customers and colleagues.

    Now your message threads are divided into Internal threads and threads with Customers (for both desktop and mobile Commander), so you can easily find the person you need to message.

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  • More privacy: employee last names now hidden in chats.

    Employee last names no longer appear to customers in message threads.

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  • December 9, 2019

  • More consistent registration cards.

    When a guest checks in at an Operator kiosk, the details they provide will be added to an e-registration card and sent to their Commander profile (instead of a screenshot from Operator). The best part? No matter how a guest checks in, every registration card will be in your default language.
    😍👍😃👏😞